Add knowledge from Google Drive to your project

始める前に

• Activate Rovo and AI for your organization.

• Connect Google Drive to Rovo.

To link one or more folders from Google Drive to your service project:

1. ご利用のプロジェクトから、[プロジェクト設定] > [チャンネルとセルフサービス] > [ナレッジ ベース] の順に選択します。

2. [ナレッジを追加] を選択します。

3. Select Google Drive as your knowledge source. If you’ve not authenticated, select Connect to complete authentication first. Read more about connecting to third-party products.

4. Select a folder of your choice.

5. リンクを選択します。

At a given time, you can link spaces from only one knowledge source per project. To link spaces from any other knowledge source, you’ll first need to unlink the folders you’ve linked, and then continue adding your choice of source.

After linking folders, documents will start showing in search results in the portal and help center, AI answers in virtual service agent, and work item view for customers with Atlassian accounts. However, in some scenarios, your team members and customers may be asked to connect before they can view results. This is required to make sure your team members and customers only see results they usually have access to.

Unlink folders from your service project

To unlink a folder from your service project:

1. プロジェクトから、[プロジェクト設定] に移動し、[ナレッジ ベース] を選択します。

2. Find the folder from the list of your linked folders and select Unlink.

3. [リンク解除] を選択して確定します。

Unlinking folders only removes them from your service project. These folders will still be available in Google Drive.