We're updating our terminology in Jira

'Issue' is changing to 'work item'. You might notice some inconsistencies while this big change takes place.

Add knowledge from third-party products

Add knowledge to your service projects by linking folders from Google Drive or Microsoft SharePoint. It helps you to use knowledge in products outside of Jira Service Management to resolve and deflect requests.

Still need help?

The Atlassian Community is here for you.