We're updating our terminology in Jira

'Issue' is changing to 'work item'. You might notice some inconsistencies while this big change takes place.

Manage active and inactive journey types

Journey types can be in one of two states during configuration; active or inactive; with each state determining whether or not a journey runs. Within each state are a number of statuses to help you monitor each configuration of a journey type.

Inactive states

Draft

Every journey type you create starts off as a Draft. This allows you to slowly build up your process and continue working with stakeholders while your progress is auto-saved. Drafts need to pass all validation checks before they can be published, such as ensuring all required fields are populated. Once you’re ready to activate your journey type, select Publish

Archived

Any active journey types that you’d like to disable or no longer use can be archived. Archiving doesn’t affect any existing journeys that have already been triggered, with these journeys continuing to run until complete. To archive a journey type, open a published journey type and select Archive. If you’d like to restore an archived journey type however, open an archived journey type and select Restore.

Active states

Published

Once you’re ready for your journey type to start running, it can be published which immediately makes it active and listening out for its trigger. You can edit published journey types at any time to make changes, but changes won’t affect exisiting journeys that may already be running. Read more about editing journey types

 

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